Silvia Grand Limited is strongly committed to protecting your privacy and complying with your choices. You will be in full control of all data relating to yourself. Both personal and non-personal data and information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide, specifically, the General Data Protection Regulation (GDPR). We strive to make you feel safe when we collect or share your data and therefore, we want to be transparent on how we collect, use, share and store the information about you and the choices available to you as data subject.
- Usage of personal data
To offer you the functionalities of the Website and for the technical and functional management thereof.
We process all personal data that you have entered on our website or that is generated by the use of our cookies, including your IP address and which internet browser you use.
- How long?
Storage for this purpose differs per cookie. Please read more on cookies below. However, data gathered for this purpose shall never be stored for longer than 2 years.
For answering your questions and handling complaints
If you contact us at our office, whether via email or phone, or through a contact form on our Website, we will use your personal information to answer your question or to handle a complaint.
We process your personal data based on consent and legitimate interest. Where possible, we will ask for you consent before you contact us, such as through the contact form. In any other case, our legitimate interest is formed by our intention to handle your complaints and questions carefully in order to properly run and improve our business.
We process your name, contact details, your correspondence with Silvia Grand Limited about your question or complaint and all other personal information that is required to answer your question or handle your specific query and/or complaint. If you include any further personal data in any message or correspondence with us, we may process this as well.
- How long?
We keep your personal data for as long as necessary to complete your request or handle the complaint, plus an additional month, after which the data will be removed from our systems.
For relationship management and marketing
Silvia Grand Limited uses the information in the contractual relationships database to update you on developments within Silvia Grand Limited. We also use your personal data for the development, execution and analysis of market research and marketing strategies. We may also share your testimonials and feedback with the public for marketing purposes.
We process your personal data for this purpose based on your consent. You can withdraw your consent at any time.
For this purpose, we process your contact details such as your e-mail address and personal details such as your name, testimonials, use of our services, contact preferences, and correspondence with us.
- How long?
Personal data is stored for a maximum of 10 years after the termination of our relationship. After this period your personal data will be deleted from our systems.
To enter into a contract for services with you
In order to use our services, clients have to provide Silvia Grand Limited with certain information regarding their property as well as some contact information.
Data will be processed on the basis of the contractual obligations that arise when you enter into an agreement with us.
We will process your contact details such as your email address, address, phone number; personal details such as your name; and any and all information relating to the property that is necessary for the services to be performed. Finally, we will process payment information to handle your payments and issue invoices.
- How long?
We will retain your personal data for this purpose for as long as you maintain your relationship with Silvia Grand Limited. We may have to retain this information for even longer if applicable law so requires.
- Functional cookies
Silvia Grand Limited uses a cookie to see whether a visitor to our website accepts the cookies on our website or not. This functional cookie registers your consent. Other functional cookies may be used to remember your preferences and for security purposes.
- Analytics cookies
Analytics cookies are used by Silvia Grand Limited to collect information about how our members use the platform. For example, we can track how long members stay on certain webpages, and what parts of the platform or website they visit. We use the information gathered by analytics cookies in aggregated form, which means that the information cannot be traced to a single individual.
We use analytics cookies to ‘remember’ you and your preferences. These cookies ensure a consistent and efficient experience for visitors.
Our Website keeps track of visitor records and statistics, such as most visited pages. This allows us to optimize the layout of the Website. To prevent this, you can install the “Google Analytics Opt-out Browser Add-on” to prevent our websites from informing Google Analytics about your visits.
Overview of cookies:
|_ga||Used to distinguish users||2 years|
|_gid||Used to distinguish users||24 hours|
|_gat_gtag_UA_||To store a unique User ID||1 minute|
You can set your browser to inform you as soon as you receive a cookie or to deactivate cookies. This might mean that our websites may not function optimally.
Here we offer some specific information about cookies for the most commonly used browsers, and more specifically, how to disable these:
Cookies and Internet Explorer, see: https://privacy.microsoft.com/en-us/privacystatement#maincookiessimilartechnologiesmodule
Cookies and Firefox, see: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Cookies and Google Chrome, see: https://policies.google.com/technologies/managing?hl=en
Cookies and Safari, see: https://www.apple.com/legal/privacy/en-ww/cookies/
Cookies and Opera, see: https://help.opera.com/en/latest/web-preferences/
We insist on not processing any personal data of children under the age of 16, unless this is explicitly consented to by a parent or legal guardian. However, as it is hard to detect whether we are doing so, we strongly encourage you to inform us if you have reason to believe we process the personal data of a minor. We will delete this personal data instantly.
- Which parties have access to your personal data?
Within Silvia Grand Limited, our employees, contractors, agents and directors have access to personal data, but only to the extent necessary to properly perform their individual tasks.
Silvia Grand Limited only shares personal information with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions of Silvia Grand Limited. They therefore act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of privacy and security. We will conclude the necessary agreement with the data processor(s), whereby we include obligations to ensure that your personal data is only processed so that the data processor can fulfil his duty to provide services to us.
Under these conditions, the following third parties will have access to your personal data:
- IT service providers
In all other cases, your personal information will not be provided to third parties, unless required by law. Silvia Grand Limited will never sell your personal data.
Your personal information is stored securely at all times. We value the protection of your privacy. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We further ensure that personal data is only accessible to those specific persons who are authorized based on their function.
In addition, we have implemented measures to guarantee your safe visit to and use of our Website. This way we prevent misuse of your data. These measures include computer security and protected files and facilities. Your connection to our Website is safe through activation of Secure Socket Layer (SSL) and a firewall.
Silvia Grand Limited has taken the necessary technical and organizational measures to prevent, identify, report and deal with data protection breaches. However, in the event that a data breach occurs, Silvia Grand Limited will, without undue delay and where possible, not later than 72 hours after being notified, report the breach of personal data to the relevant Data Protection Authority.
- Your rights
As the owner of the personal data, you have the following rights:
- Right of access: You have the right to receive a copy of the personal information we hold about you to verify that we are lawfully processing the data.
- Right to correction: You may request any incomplete or incorrect information that we may have about you to be corrected or supplemented.
- Right to be “forgotten”: If there is no good reason to keep your personal information, we will stop processing. You also have the right to ask us to delete your personal information.
- Right to limit the processing of your personal data: You can submit a request not to process your personal data, either temporarily or permanently.
- Right to portability: You can submit a request to transfer your personal data to a person or institution designated by you.
- Right to object to processing: Under certain circumstances you can object to the processing of personal data altogether.
- Right to withdraw consent: You also have the right to withdraw your previously granted permission to process your personal data or to object to the processing of your personal data by Silvia Grand Limited.
Every request is subject to applicable law, which means that we may have to store the personal information.
If you want to exercise any of your rights as set out above, you can do so here at any time:
Silvia Grand Limited
Our Website may display links to other websites. Unless these other websites are affiliated with Silvia Grand Limited, we are not responsible for the privacy policies that these other websites use, nor for its content and security. We advise you to inform yourself by reading the privacy policies on these websites.
Questions or comments?